Merchant onboarding
Merchants enter a structured marketplace workflow and establish their product or service presence.
Singapore Multi-Vendor Pet Marketplace
PetPal
Multi-Vendor Pet Marketplace for Products, Services & Pet Care
Digital Sensei delivered mobile marketplace experiences that bring pet owners, merchants, products, grooming, pet hoteling and marketplace operations into one connected ecosystem.
- Product
- Multi-Vendor Pet Marketplace
- Market
- Singapore
- Platform
- Mobile-focused marketplace
- Users
- Customers, merchants and administration
- Core workflows
- Products, services, orders, grooming and pet hoteling
- Mobile
- React Native
- Operations
- Merchant onboarding and marketplace oversight
- Delivery
- Marketplace workflows, mobile engineering and administration
Product context
One ecosystem for pet products and care services.
Pet owners may need both physical products and time-based care services, while merchants need clear ways to participate in each kind of transaction.
PetPal brings customers and merchants together across product listings, service listings, orders, grooming and pet hoteling. Administration provides high-level oversight across the marketplace while private commercial and operational rules remain confidential.
Connected journeys for customers, merchants and administration.
Each workflow supports a public-facing marketplace need without exposing proprietary marketplace rules.
Products and services
Listings bring physical goods and pet-care services into one discoverable experience.
Browsing and discovery
Customers can explore relevant pet products and services through the mobile marketplace.
Orders
Order workflows coordinate marketplace activity from customer intent through operational follow-through.
Grooming and hoteling
Service workflows accommodate grooming and pet hoteling alongside product purchasing.
Admin oversight
Administration provides marketplace visibility across merchants, listings and activity.
A mobile marketplace connected to merchant and admin operations.
The product coordinates customer experiences, merchant participation and operational oversight through shared application services.
Customer mobile experience
A React Native experience supports discovery and marketplace interactions across products and services.
Merchant workflows
Onboarding and listing workflows give merchants a consistent way to participate in the platform.
Order and service lifecycles
Connected workflows support both product orders and service-oriented activity such as grooming and hoteling.
Administration and APIs
Administration and backend APIs coordinate marketplace records and high-level operational visibility.
Conceptual system view
A public-safe view of the product layers, intentionally excluding schemas, routing rules and commercial logic.
Customers
Mobile marketplace
Merchants
Products
Services
Availability workflows
Application services
Accounts
Listings
Orders
Service workflows
Marketplace data
Product records
Service records
Administration
Merchant oversight
Marketplace oversight
Conceptual system view. Private schemas, marketplace rules and internal administration processes are intentionally excluded.
Designing for multiple roles and transaction types.
The platform needed maintainable boundaries while keeping the experience coherent.
- Multi-vendor workflow design
- Products and services within one marketplace
- Customer, merchant and administration roles
- Mobile and backend coordination
- Product, order and service lifecycles
- Administrative visibility
- Maintainable marketplace structure
- Confidential boundaries around commercial logic
Verified mobile technology and supporting platform capabilities.
Mobile
Services
Operations
Product evolution
A foundation for continued marketplace refinement.
PetPal’s connected structure supports refinement across customer discovery, merchant workflows and marketplace administration.
Continued product support can evolve these existing workflows without implying an unpublished roadmap.
Capabilities used in mobile marketplace products like PetPal.
Explore more case studies
See more marketplace and mobile product delivery.
Building a marketplace around products and services?
Digital Sensei can help connect mobile, merchant, administration and backend workflows in one maintainable product.