Customer ordering
Customers can initiate product requests through the customer experience.
Paris · Pharmacy Ordering Product
Delimed
Web & Mobile Ordering Platform for Pharmacy Workflows
Digital Sensei delivered web, mobile and backend product workflows for a Paris ordering platform that coordinates customers, pharmacies and administration across ordering, payment and fulfillment.
- Product
- Web & Mobile Ordering Platform
- Market
- Paris
- Users
- Customers, pharmacies and administration
- Core workflow
- Ordering, pricing, approval, fulfillment and delivery/pickup
- Payments
- Stripe workflow
- Technology
- MERN + React Native exposure
- Product direction
- Evolution toward multi-pharmacy SaaS
- Delivery
- Web, mobile, backend workflows and integrations
Product context
Ordering depends on coordinated decisions across customers and pharmacies.
A pharmacy ordering product must keep customers, pharmacies and administration aligned across request review, customer decisions, payments and fulfillment.
Delimed brought prescription and non-prescription ordering into a connected product for Paris. Digital Sensei worked across customer-facing web and mobile experiences, pharmacy workflows, administration, APIs and payments without exposing private medical, pricing or operational rules.
A clear progression from order request to pickup or delivery.
Each role has a focused part in the wider operational workflow.
Pharmacy review
Pharmacies review incoming requests within their operational workflow.
Customer decisions
Customers can review pharmacy responses and make an informed decision within the order journey.
Payment workflow
Stripe supports payments within the coordinated product experience.
Fulfillment
The pharmacy workflow carries accepted orders into preparation and fulfillment.
Pickup or delivery
The order journey supports the appropriate pickup or delivery outcome and administrative oversight.
A connected operational product across web, mobile and backend services.
The implementation brings distinct user experiences together through a coordinated application and API layer.
Customer experience
Web and mobile touchpoints give customers a consistent path through ordering, approval and fulfillment choices.
Pharmacy workflow
A pharmacy-facing experience supports review, pricing and fulfillment responsibilities.
Administration
Administrative views provide high-level operational oversight across the product workflow.
Backend, payments and state
APIs coordinate roles, order state and Stripe payments across the participating experiences.
Conceptual system view
This broad view describes verified product layers without revealing private order, prescription, pricing or payment implementation.
Customer experience
Web
Mobile
Pharmacy workflow
Review
Pricing
Fulfillment
Application / API layer
Business workflow
Order state
Roles
Notifications
Payments
Stripe
Fulfillment
Pickup
Delivery
Administration
Operational oversight
Conceptual system view. Private medical data, order structures and payment internals are intentionally excluded.
Coordinating roles and order state across channels.
The engineering work focused on predictable workflow transitions and maintainable boundaries across the product.
- Multi-role customer, pharmacy and administration workflows
- Order state transitions across review and fulfillment
- Payment integration within the wider order journey
- Consistent product behavior across web and mobile
- Backend and API coordination
- Operational visibility for authorized roles
- Maintainable boundaries between product concerns
- Support for continued product evolution
Verified technology behind Delimed.
Frontend
Backend
Data
Integration
Product evolution
From operational workflow toward multi-pharmacy SaaS.
Delimed's product direction evolved toward participation by multiple pharmacies, building on the customer, pharmacy and administration roles already central to the workflow.
Post-launch work supports operational refinement, feature development and maintainability while leaving future product decisions open rather than presenting an invented roadmap.
Capabilities used in products like Delimed.
Explore more case studies
See more healthcare-adjacent and multi-role product delivery.
Building a multi-role web and mobile product?
Digital Sensei can help connect customer experiences, operational workflows, backend services and payments in one maintainable product.